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Privacy Policy

Effective Date: 3/9/2024

1. Introduction

Welcome to Brownhill Creek Caravan Park (BCTP Pty Ltd) (referred to as “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with South Australian privacy laws and the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Collection of Personal Information

We collect personal information that is necessary for the purposes of providing and managing our services. This may include, but is not limited to:

  • Personal details (name, address, phone number, email)
  • Booking and reservation information
  • Payment details
  • Feedback and correspondence

3. Use of Personal Information

We use your personal information to:

  • Process and manage your bookings and reservations
  • Provide customer support and respond to inquiries
  • Communicate with you regarding your stay and our services
  • Conduct marketing and promotional activities (with your consent)
  • Improve our services and facilities

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Third-party service providers who assist us in delivering our services (e.g., payment processors, IT support)
  • Law enforcement or regulatory authorities if required by law
  • Any other entity with your consent

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes implementing physical, technical, and administrative safeguards. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Access and Correction

You have the right to access and correct your personal information held by us. To request access or correction, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

7. Marketing

With your consent, we may use your personal information to send you promotional materials about our services, special offers, and events. You can opt-out of receiving such communications at any time by following the unsubscribe instructions in the communication or by contacting us directly.

8. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your experience and collect information about your usage. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:
Brownhill Creek Caravan Park (BCTP Pty Ltd)
60 Brownhill Creek Road Mitcham SA 5025
Phone – (08) 8271 4824
Email – info@brownhillcreekcaravanpark.com.au

11. Complaints

If you believe that we have breached the Australian Privacy Principles or have not adequately addressed your privacy concerns, you may lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
GPO Box 5288 Sydney NSW 2001
1300 363 992
OAIC Web Enquiry